We hire lots of kids at work. They’re young, mostly fresh out of college or with just a bit of work experience, who are smart as whips and techno savvy. But it both irks me and confuses me when they walk around with buds jammed into their ears. All the time. How can you notice me or listen to me if you’ve got Katie Perry blasting into your eardrums at a meeting? I don’t get it. I don’t get why the company allows this. I don’t know if they have super-duper buds that allow them to listen to several things at once or if they are just nodding their head at me because they see my lips moving. The 1950s hangover in me says it’s just plain disrespectful to cover your ears when talking to another human being. Crap-o-moly. Take those things out of your ears.
Then, yesterday, I was in an airport looking through one of those kiosks set up to sell you high-priced junk. I had a question about said high-priced junk and looked at the clerk to catch her attention. She smiled at me and then went back to staring into space. Maybe she was occupied with whatever she was listening to with the bright-red donuts she had strapped to her head. Maybe it was her company’s Wall Street summary call. I don’t know. But I beat-feet out of there. If you can’t respect me enough to at least act like you are listening to me, then I refuse to work for your attention. And don’t even ask about my money.
Cheers! Kind of…
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He doesn’t always touch on customer service, but Seth Godin’s podcast is the best I know of about business. Watch out: your sacred cows will starve and topple!
Or, if you can’t take your buds out to listen to a podcast, here’s the sign-up link to his daily email. Short and sweet.